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Recently, Maya and Javier Rivera* moved with their three children from out of state to the Grand Rapids area. Upon arriving in Michigan, the family was connected to Family Promise to find housing. Their case manager at Family Promise referred them to Health Net of West Michigan for further assistance.

A Health Net social worker was assigned to their case to help connect them to resources and supports.

During the first phone call, Maya disclosed to her case worker that the family was currently living in a hotel; however, they were already connected to Family Promise and waiting for a long-term living solution. She explained that when they moved, Javier did not have a job and therefore money was tight. The financial stress was weighing on the family, but they remained optimistic about the potential jobs in Grand Rapids. Maya also mentioned that their middle child had behavioral health needs; she had been leaving the hotel room to wander at night. This was extremely concerning for Javier and Maya and so they asked their case worker for some ideas on how they could make the hotel safer for their family.

To help the family feel safer in the hotel room, an emergency fund request was submitted through Health Net to purchase a door alarm. The alarm was installed shortly after their phone conversation. Having the security of the alarm gave Maya and Javier peace of mind that their child would be safe while staying at the hotel.

As Health Net and the family worked together, they were connected to the area Pregnancy Resource Center for diapers, wipes, and a highchair for their youngest child. The children also needed some winter gear plus Maya needed a warmer coat. In partnership with Family Promise, the family was able to find the items they needed for the cold winter months.

After immediate needs were addressed, Health Net was able to link the family to a primary care physician for each family member and a dental office. Maya was especially appreciative of this additional assistance. Within a few weeks, the entire family had doctor and dental visits scheduled.

Due to the partnerships developed through the Ready by Five Early Childhood Millage, the Rivera family was able to successfully relocate and find the supports they were seeking after moving to a new city. 

*Names have been changed.

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