For Families

Our Services

We are here to help!  The Children’s Healthcare Access Program works with your child’s medical home and Priority Health to help you keep your child healthy.

We provide the following FREE services:

  • Transportation to your child’s medical home for sick visits
  • A certified asthma educator can come to your home to help you keep your child’s asthma under control
  • A nurse or community health workers can come to your home to provide health education and help you make the best use of your medical home
  • Connections to counseling services
  • Connections to community resources (such as food pantries, lead screening, and infant support programs)
  • Translation

If you want to use our services, call 632-1015.


Your Child’s Medical Home

What is a medical home?  It’s your child’s doctor’s office or clinic.  It’s where to take your child for:

  • Regular checkups.
  • Immunizations.
  • Treatment when he/she is sick.

Every child needs a medical home!  It offers the very best care for your children.  Because the staff knows your child, they can:

  • Catch little problems before they become big problems.
  • Give you advice and help in caring for your child.
  • Make sure your child gets checkups, screenings, and shots to stay healthy.
  • Tell you about helpful community programs.

When your child is sick or hurt, call your medical home.  You can call 24 hours a day/7 days a week.  Call for help, advice, or an appointment.

Only go to the emergency room if your child could die or risk their health if they do not receive help NOW!  If it’s not an emergency, call your medical home.

Med Home vs. ER Comparison


Ear Infections

Ear infections are one of the most common childhood illnesses.  They can be very painful—keeping both children and parents from a good night’s sleep.  However, ear infections are usually not serious.  You can almost always wait until morning to call your child’s medical home.

Before you call the doctor, there are several things you can do at home to help relieve the pain of an ear infection.  First, give your child an over the counter pain reliever like ibuprofen, often sold as Advil or Motrin, or acetaminophen, often sold as Tylenol.  But remember—do not give ibuprofen to children younger than 6 months old.  You can also apply a cold or warm pack on your child’s ear—whichever is most comfortable.

If you have received a prescription for numbing drops, you can use them to ease the pain.  Drops contain an anesthetic that can relieve the ear pain your child is feeling.  They do not prevent or stop an ear infection—but they can make it feel better.

Do you have other questions about your child’s health?  Check out the health information page on the Helen DeVos Children’s Hospital website.

priority_devos For Families